Front Desk Receptionist

Heritage Lab Services LLC; Pittsburgh (Allegheny County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays

Paid time off

Vision insurance

Job summary

Heritage Lab Services LLC in Pittsburgh is seeking a reliable Front Desk Receptionist to join our on-site administrative team at Three Rivers Diagnostics. This role supports clinical operations by managing calls, greeting visitors, and coordinating communications with care.

You will handle PHI in compliance with HIPAA, maintain logs, and ensure timely mail and email responses. A high school diploma (or GED) and at least one year of front desk or client services experience are required, with

Qualifications

• High school diploma or GED required.
• 1 year front desk or client services experience, healthcare preferred.
• HIPPA (HIPAA) awareness and confidentiality compliance.

Responsibilities

• Answer departmental calls, direct inquiries to appropriate personnel.
• Greet visitors and direct to departments as needed.
• Monitor emails and respond professionally to questions and issues.
• Maintain daily logs of missing information and discrepancies.
• Handle incoming/outgoing mail with proper documentation.
• Follow PHI handling requirements to protect patient information.
• Perform other duties and support lab team as assigned.
• Contribute to a positive work environment and team effort.

Skills

Lab Compliance

Microsoft Applications

Typing 50 WPM+

Record-Keeping

Customer Service

Time Management

Education

High school diploma or GED

Job description

Description

Job Type

Full-time

Schedule

Muesday-Friday 12:00pm-8:30pm

Pay Range

$17.00-19.00 per hour based on experience

About the Role

Heritage Lab Services is looking for a reliable and detail-oriented Front Desk Receptionist to join our on-site administrative team at Three Rivers Diagnostics!

This is an excellent opportunity to grow your career in a fast-paced, healthcare-focused administrative environment, where your organizational skills and customer service mindset directly support clinical operations.

If you’re passionate about providing exceptional service and ensuring smooth day-to-day processes that contribute to patient care, we’d love to hear from you.

Why Join Us

Supportive and collaborative team

Opportunities for professional growth

Competitive pay and benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays

Paid time off

Vision insurance

Role and Responsibilities

• Serve as the first line of response for departmental phone calls, assisting clients with inquiries, addressing immediate concerns, and ensuring each call is directed to the appropriate personnel.
• Greet all visitors upon arrival and direct to the appropriate departments when needed.
• Monitor and respond to customer and internal emails promptly, maintaining a high level of professionalism and clear communication to address questions, resolve issues, and keep all parties informed.
• Maintain accurate daily logs of missing information and discrepancies, ensuring transparency and supporting efficient follow-up actions for all client-related data.
• Manage all incoming and outgoing mail, including receiving, recording, and distributing items to the correct persons or departments, ensuring timely delivery and appropriate documentation.
• Follow all laboratory compliance requirements diligently when handling protected health information (PHI) to ensure the confidentiality and security of patient information in accordance with HIPPA and regulatory standards.
• Performs other job-related duties as assigned.
• Supports ongoing changes in a professional manner, contribute to a positive work environment and to the team effort of the laboratory.

Requirements

Minimum Educational Requirements

High school diploma or GED required.

Minimum Experience Required

1 year front desk or client services experience. Previous medical field experience is preferred.

Skills Required

Lab Compliance, Microsoft Application, Typing proficiency of 50 WPM or higher, Record-Keeping and Documentation, Strong Customer Service skills, Effective Time Management skills.

Professional Certifications or Licenses

HIPPA