Front Desk Receptionist

Three Rivers Diagnostics; Pittsburgh (Allegheny County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays

Paid time off

Vision insurance

Job summary

Three Rivers Diagnostics is seeking a reliable Front Desk Receptionist to join our on-site administrative team at Heritage Lab Services. This full-time role supports clinical operations, handles inquiries, greets visitors, and manages mail and PHI in a compliant environment.

The ideal candidate has 1 year of front desk or client services experience, strong customer service skills, and proficiency in Microsoft applications and keyboarding.

Qualifications

• High school diploma or GED required.
• 1 year front desk or client services experience. Previous medical field experience is preferred.
• Lab compliance, Microsoft applications, typing 50 WPM+, record-keeping and documentation, strong customer service skills, and time management are required.

Responsibilities

• Serve as the first line of response for departmental phone calls and direct inquiries to the appropriate personnel.
• Greet visitors and direct to relevant departments as needed.
• Monitor and respond to emails promptly with professionalism and clear communication.
• Maintain accurate daily logs of missing information and discrepancies for follow-up actions.
• Manage all incoming and outgoing mail with proper documentation.
• Follow laboratory PHI handling requirements to ensure confidentiality and HIPAA compliance.
• Perform other duties as assigned and support team during changes in a professional manner.

Skills

Lab Compliance

Microsoft Application

Typing 50 WPM

Record-Keeping

Customer Service

Time Management

Education

High school diploma or GED

Tools

PHI handling procedures

Job description

Pay Range

$17.00-19.00 per hour based on experience

Description

Job Type: Full-time

Schedule: Muesday-Friday 12:00pm-8:30pm

Pay Range: $17.00-19.00 per hour based on experience

About The Role: Heritage Lab Services is looking for a reliable and detail-oriented Front Desk Receptionist to join our on-site administrative team at Three Rivers Diagnostics! This is an excellent opportunity to grow your career in a fast-paced, healthcare-focused administrative environment, where your organizational skills and customer service mindset directly support clinical operations. If you're passionate about providing exceptional service and ensuring smooth day-to-day processes that contribute to patient care, we'd love to hear from you.

Why Join Us

• Supportive and collaborative team


• Opportunities for professional growth


• Competitive pay and benefits


• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Health savings account


• Life insurance


• Paid holidays


• Paid time off


• Vision insurance

Role And Responsibilities

• Serve as the first line of response for departmental phone calls, assisting clients with inquiries, addressing immediate concerns, and ensuring each call is directed to the appropriate personnel.


• Greet all visitors upon arrival and direct to the appropriate departments when needed.


• Monitor and respond to customer and internal emails promptly, maintaining a high level of professionalism and clear communication to address questions, resolve issues, and keep all parties informed.


• Maintain accurate daily logs of missing information and discrepancies, ensuring transparency and supporting efficient follow-up actions for all client-related data.


• Manage all incoming and outgoing mail, including receiving, recording, and distributing items to the correct persons or departments, ensuring timely delivery and appropriate documentation.


• Follow all laboratory compliance requirements diligently when handling protected health information (PHI) to ensure the confidentiality and security of patient information in accordance with HIPPA and regulatory standards.


• Performs other job-related duties as assigned.


• Supports ongoing changes in a professional manner, contribute to a positive work environment and to the team effort of the laboratory.

Requirements

Minimum Educational Requirements

High school diploma or GED required.

Minimum Experience Required

1 year front desk or client services experience. Previous medical field experience is preferred.

Skills Required

Lab Compliance, Microsoft Application, Typing proficiency of 50 WPM or higher, Record-Keeping and Documentation, Strong Customer Service skills, Effective Time Management skills.

Professional Certifications or Licenses

HIPPA