Healthcare Front Desk Lead: Patient Experience & Operations

Catapult; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Catapult is seeking a Front Desk Supervisor in Raleigh, North Carolina. The role involves managing front desk operations, ensuring proper staffing, training new staff, and ensuring excellent customer service. Candidates must have a strong knowledge of medical insurance and the ability to lead a team effectively. This position provides an opportunity to positively impact patient experiences and clinic operations while working in a supportive environment.

Qualifications

• Ability to lead a team effectively.
• Initiative in assessing processes and interactions.
• Strong knowledge of medical insurance practices.

Responsibilities

• Manage and supervise front desk operations and staff.
• Ensure appropriate staffing and evaluate performance.
• Train and onboard new staff members.
• Communicate policy changes to front-end staff.
• Coordinate schedules for providers and patients.
• Monitor patient intake for complete registration.
• Establish excellent customer service.

Skills

Leadership

Customer service

Medical insurance knowledge

Job description

Catapult is seeking a Front Desk Supervisor in Raleigh, North Carolina. The role involves managing front desk operations, ensuring proper staffing, training new staff, and ensuring excellent customer service. Candidates must have a strong knowledge of medical insurance and the ability to lead a team effectively. This position provides an opportunity to positively impact patient experiences and clinic operations while working in a supportive environment.