Hospital Front Desk Concierge

Sturdy Health; Plainville (MA); On-site; USD 24,796 - 35,817; Full time

Job summary

Sturdy Memorial Hospital in Massachusetts is seeking a friendly receptionist to greet visitors and direct them to the correct destinations. You will perform general clerical duties and serve as the hospital’s first contact for patients and guests.

The role requires at least one year of customer service or reception experience, strong English communication, and the ability to handle calls and multitask in a fast-paced setting. HIPAA confidentiality is essential.

Qualifications

• Minimum of 1 year of customer service/receptionist experience.
• Ability to work with internal and external customers while maintaining a composed, professional demeanor as the hospital/department’s initial representative
• Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and/or patient rooms
• Excellent command of verbal and written English; positive interpersonal communication dynamic with strong organizational skills
• Adheres to and respects confidentiality of all protected patient and employee information. Adheres to all policies related to confidentiality of protected information commensurate with HIPAA regulations
• Ability to problem-solve using creative and critical thinking skills
• Detail oriented with the ability to prioritize based on shifting demands
• Self-starter with a strong sense of ownership and the ability to work independently on assigned tasks as warranted and appropriate
• Ability to multi-task, handle interruptions and work effectively in a fast-paced, professional environment

Responsibilities

• Greet and direct visitors and patients to correct destinations.
• Maintain confidentiality of protected information per hospital policies.
• Perform clerical and receptionist duties per department policies.
• Work under supervision of department manager/supervisor.
• Float to other practice locations as needed with mileage reimbursement.

Skills

Customer service

Reception duties

Verbal communication

Written English

HIPAA compliance

Problem solving

Multi-tasking

Independent work

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital in Massachusetts is seeking a friendly receptionist to greet visitors and direct them to the correct destinations. You will perform general clerical duties and serve as the hospital’s first contact for patients and guests.

The role requires at least one year of customer service or reception experience, strong English communication, and the ability to handle calls and multitask in a fast-paced setting. HIPAA confidentiality is essential.