Healthcare Front Desk Coordinator – Patient Intake & Scheduling

Henry Ford Health; Saint Clair Shores (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking an Assistant-Office Operations professional to be the first point of contact for patients in a medical setting. You will provide essential administrative support, from check-in to appointment scheduling, ensuring a smooth patient experience.

You will verify demographics, handle insurance precertifications, schedule appointments, and assist with billing and deposits, upholding confidentiality and accuracy in daily operations.

Qualifications

• High School diploma or equivalent is required, or equivalent related experience.
• Experience in medical office settings is preferred but not required.

Responsibilities

• Greet patients and visitors, checking them in and out while obtaining necessary documentation.
• Verify and enter demographic information, ensuring accuracy and confidentiality.
• Obtain and verify insurance authorizations/precertification for patient services.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.

Skills

Customer service

Data entry

Phone etiquette

Attention to detail

Education

High School diploma or equivalent

Job description

Henry Ford Health is seeking an Assistant-Office Operations professional to be the first point of contact for patients in a medical setting. You will provide essential administrative support, from check-in to appointment scheduling, ensuring a smooth patient experience.

You will verify demographics, handle insurance precertifications, schedule appointments, and assist with billing and deposits, upholding confidentiality and accuracy in daily operations.