Patient Services & Medical Office Operations Specialist

Henry Ford Health; Novi (MI); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Henry Ford Health is seeking a customer service–oriented administrative support professional to assist patients and customers in a medical setting. The role involves greeting and verifying information, scheduling, and handling insurance authorizations.

Responsibilities include entering charges, collecting co-payments, and reconciling daily deposits while providing general clerical support to the assigned area. A high school equivalency or equivalent experience is required.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job-specific experience required.
• Note: required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
• Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
• Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.
• Provides general office and clerical support to assigned area.

Skills

Customer service

Administrative support

Clerical skills

Verbal communication

Education

High School diploma equivalency

1 year of applicable experience

Job description

Henry Ford Health is seeking a customer service–oriented administrative support professional to assist patients and customers in a medical setting. The role involves greeting and verifying information, scheduling, and handling insurance authorizations.

Responsibilities include entering charges, collecting co-payments, and reconciling daily deposits while providing general clerical support to the assigned area. A high school equivalency or equivalent experience is required.