Front Desk & Office Operations Assistant

Henry Ford Health; Troy, Northern (MI, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Henry Ford Health in Rochester, MI, seeks an Assistant-Office Operations associate to be the first point of contact for patients and visitors, handling check-in, scheduling, and essential clerical tasks in a busy medical office.

You will verify demographics, enter information, manage appointments, process charges, collect co-pays, and provide support to the local care team, contributing to smooth operations and high-quality patient experience.

Qualifications

• High School diploma or equivalent required or 1 year of applicable job-specific experience.
• Ability to greet patients and visitors professionally and accurately collect required information.

Responsibilities

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information, insurance authorizations, and precertifications.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.
• Provide general office and clerical support to your assigned area.

Skills

Customer service

Clerical skills

Communication

Education

High School diploma or equivalent

Job description

Henry Ford Health in Rochester, MI, seeks an Assistant-Office Operations associate to be the first point of contact for patients and visitors, handling check-in, scheduling, and essential clerical tasks in a busy medical office.

You will verify demographics, enter information, manage appointments, process charges, collect co-pays, and provide support to the local care team, contributing to smooth operations and high-quality patient experience.