Patient Services & Office Operations Specialist

Henry Ford Health; Novi (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a customer-service oriented administrative clerk to assist in a busy medical setting. You will greet patients, verify demographics, check in/out, and obtain necessary documentation while ensuring accurate data entry.

The role includes obtaining and verifying insurance authorizations, scheduling appointments, and handling medical records requests, as well as entering and reconciling charges and co-pays daily.

Qualifications

• Customer service skills required for greeting patients and visitors.
• Proficient clerical abilities including data entry and scheduling.
• Ability to verify demographics and manage documentation accurately.

Responsibilities

• Greet patients and visitors, check in/out, obtain documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification; schedule appointments.
• Enter, review and submit charges; collect co-pays and reconcile daily deposits.

Skills

Customer service

Clerical tasks

Documentation handling

Education

High School diploma equivalency

1 year job-specific experience

Job description

Henry Ford Health in Michigan is seeking a customer-service oriented administrative clerk to assist in a busy medical setting. You will greet patients, verify demographics, check in/out, and obtain necessary documentation while ensuring accurate data entry.

The role includes obtaining and verifying insurance authorizations, scheduling appointments, and handling medical records requests, as well as entering and reconciling charges and co-pays daily.