Healthcare Front Desk & Patient Experience Specialist

Henry-Ford-Health-2; Rochester (MI); On-site; USD 30,000 - 36,000; Full time

Job summary

Henry Ford Health is seeking a Receptionist for its Rochester campus. You will be the first point of contact for patients, visitors, and staff, ensuring a welcoming and efficient experience while supporting daily hospital operations.

The role involves handling telephone calls, greeting guests, and performing clerical tasks to maintain smooth front-desk operations in a busy healthcare setting.

Qualifications

• High School diploma equivalency or 1 year of related experience.

Responsibilities

• Receive, screen, route, and respond to incoming telephone calls.
• Take accurate messages and ensure their timely delivery.
• Greet guests and provide appropriate assistance and information.
• Perform additional clerical duties as assigned.

Education

High School diploma equivalency

1 year of applicable cumulative job-specific experience

Job description

Henry Ford Health is seeking a Receptionist for its Rochester campus. You will be the first point of contact for patients, visitors, and staff, ensuring a welcoming and efficient experience while supporting daily hospital operations.

The role involves handling telephone calls, greeting guests, and performing clerical tasks to maintain smooth front-desk operations in a busy healthcare setting.