Front Desk Concierge - Healthcare Guest Experience

FutureCare; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits package

Flex/Advance Pay

Paid Time Off

Tuition Reimbursement

Career Growth Ladder

Employee Referral Bonus

Employee Assistance

401K matching

Job summary

FutureCare in Baltimore seeks a friendly Front Desk Receptionist/Guest Services Associate to be the first impression of the facility. You will greet visitors, manage sign-in, answer calls, and support daily clerical tasks with professionalism.

You are organized, customer-service oriented, and comfortable guiding guests through safety procedures while coordinating with dietary and other staff. Your welcoming demeanor and reliability are valued.

Qualifications

• High school diploma or equivalent required.
• A minimum of 1 year of clerical or medical office experience preferred.
• Experience in a skilled nursing or medical facility is a plus.
• Welcoming personality and professional demeanor required.
• Exceptional customer service and communication skills required.
• Proven ability to operate a multi-line phone system.
• Ability to work independently or as part of a team.
• Highly detail-oriented and organized with multitasking ability.

Responsibilities

• Greet visitors, vendors, and staff at the facility.
• Direct visitors to proper locations and explain Covid guidelines.
• Answer phone calls and forward messages as needed.
• Sort, organize and forward mail to staff and residents.
• Maintain visitor sign-in sheets daily.
• Coordinate with dietary team for meal notices and payments.
• Adhere to FutureCare ethics and compliance policies.
• Assist with basic clerical tasks such as letters and forms.

Skills

Customer service

Multi-line phone system

Teamwork

Reliability

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

FutureCare in Baltimore seeks a friendly Front Desk Receptionist/Guest Services Associate to be the first impression of the facility. You will greet visitors, manage sign-in, answer calls, and support daily clerical tasks with professionalism.

You are organized, customer-service oriented, and comfortable guiding guests through safety procedures while coordinating with dietary and other staff. Your welcoming demeanor and reliability are valued.