Healthcare Front Desk Concierge & Guest Services

Spaulding Nursing & Therapy Centers; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Spaulding Nursing and Therapy Center Brighton, Inc. is seeking a front desk receptionist to operate the main telephone lines, greet guests, and direct calls to the appropriate departments within Mass General Brigham's network.

This onsite role requires strong customer service, Microsoft Office proficiency, and the ability to juggle multiple tasks while maintaining visitor records and health protocols.

Qualifications

• High School Diploma or Equivalent required.
• Receptionist experience 0-1 year preferred.
• Strong patient/customer service skills.
• Ability to learn new software systems and technology skills.
• Strong follow up and resolution.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Greeting and welcoming guests and visitors within an inpatient or outpatient facility.
• Provides current information about the location of patients.
• Answers and transfers phone calls to appropriate patient rooms and departments.
• Assist with taxi and parking services.
• Assist with security procedures (badges, visitors logs) and health protocols.
• May also act as a concierge or information associate.

Skills

Customer service

Multitasking

Prioritization

Communication

Software literacy

Follow-up

Education

High School Diploma

Tools

Microsoft Office

Job description

Spaulding Nursing and Therapy Center Brighton, Inc. is seeking a front desk receptionist to operate the main telephone lines, greet guests, and direct calls to the appropriate departments within Mass General Brigham's network.

This onsite role requires strong customer service, Microsoft Office proficiency, and the ability to juggle multiple tasks while maintaining visitor records and health protocols.