Concierge Patient Intake Specialist

Massachusetts General Hospital; Somerville (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

Mass General Brigham in Somerville is seeking a Client Specialist to provide general operational and patient intake support. You will be the first point of contact by phone, email, or in person, ensuring patients and their families have a positive experience.

Responsibilities include enrolling patients in Concierge Medicine and Executive Health, updating Salesforce and EPIC registrations, handling confidential information, and supporting service recovery with professionalism.

Qualifications

• Front desk and phone/email in-person patient intake experience
• Strong customer service and organizational skills
• Bilingual English/Spanish preferred
• Ability to handle confidential information professionally

Responsibilities

• Serve as initial contact for patients; greet and assist at front desk
• Enroll patients into Concierge Medicine and Executive Health programs
• Update CRM (Salesforce) and EPIC patient registrations
• Escalate service issues to leadership when needed
• Maintain accuracy and timeliness in patient communications

Skills

Customer service

Multitasking

Bilingual English/Spanish

Professional communication

Education

High School Diploma or Equivalent

Bachelor's Degree Related Field preferred

Tools

Salesforce CRM

EPIC system

Job description

Mass General Brigham in Somerville is seeking a Client Specialist to provide general operational and patient intake support. You will be the first point of contact by phone, email, or in person, ensuring patients and their families have a positive experience.

Responsibilities include enrolling patients in Concierge Medicine and Executive Health, updating Salesforce and EPIC registrations, handling confidential information, and supporting service recovery with professionalism.