Receptionist, Per Diem

Spaulding Nursing & Therapy Centers; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Spaulding Nursing and Therapy Center Brighton, Inc. is seeking a front desk receptionist to operate the main telephone lines, greet guests, and direct calls to the appropriate departments within Mass General Brigham's network.

This onsite role requires strong customer service, Microsoft Office proficiency, and the ability to juggle multiple tasks while maintaining visitor records and health protocols.

Qualifications

• High School Diploma or Equivalent required.
• Receptionist experience 0-1 year preferred.
• Strong patient/customer service skills.
• Ability to learn new software systems and technology skills.
• Strong follow up and resolution.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Greeting and welcoming guests and visitors within an inpatient or outpatient facility.
• Provides current information about the location of patients.
• Answers and transfers phone calls to appropriate patient rooms and departments.
• Assist with taxi and parking services.
• Assist with security procedures (badges, visitors logs) and health protocols.
• May also act as a concierge or information associate.

Skills

Customer service

Multitasking

Prioritization

Communication

Software literacy

Follow-up

Education

High School Diploma

Tools

Microsoft Office

Job description

Site: Spaulding Nursing and Therapy Center Brighton, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:

Operates multiple-call telephone and directs calls to appropriate person or department. Understands the business in order to assist callers. Greets patients, visitors, vendors and other visitors. Ensures that visitors are properly badged and escorted to the correct office. Maintains pertinent telephone and visitor records. Performs routine clerical tasks such as light typing or related duties.

Does this position require Patient Care?

No

Essential Functions

• -Responsible for greeting and welcoming guests and visitors within an inpatient or outpatient facility.
• -Provides current information about the location of patients.
• -Answers and transfers phone calls to appropriate patient rooms and departments.
• -Assist with taxi and parking services.
• -Assist with security procedures (e.g., issues badges, ensures proper completion of visitors' log) and ensuring health protocols are followed by visitors.
• -May also act as a concierge or greeter or information associate.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

receptionist experience 0-1 year preferred

Knowledge, Skills and Abilities

• - Computer skills Microsoft Office.
• - Strong follow up and resolution.
• - Ability to prioritize and manage multiple tasks.
• - Strong patient/customer service skills.
• - Ability to learn new software systems and technology skills.
• - Adjusting actions in relation to others' actions.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

100 North Beacon Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1440 Spaulding Nursing and Therapy Center Brighton, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

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