Healthcare Front Desk Admin II — Patient-Focused Support

BILH Performance Network; Needham, Northern (MA, KY); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health's Needham Cancer Center is seeking an Administrative Assistant II to support front desk operations onsite in Needham, MA. This role handles calls, patient check-in, scheduling, and coordination with staff.

The position is scheduled for 40 hours weekly, with daytime shifts from 7:30am to 4:00pm or 8:30am to 5:00pm, Monday through Friday, emphasizing accuracy, confidentiality, and customer service in a clinical setting.

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems including MS Office (Outlook, Word, Excel).

Responsibilities

• Answers and screens telephone calls; directs calls as needed.
• Greets and directs patients, families, visitors and staff.
• Updates patient information and schedules appointments.
• Coordinates and communicates ancillary appointments and procedures.
• Maintains patient records and acts as liaison with departments.
• Handles confidential information and explains policies when necessary.
• Collects co-payments and coordinates billing tickets.
• Maintains physicians' schedules and transcribes notes as needed.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

Beth Israel Lahey Health's Needham Cancer Center is seeking an Administrative Assistant II to support front desk operations onsite in Needham, MA. This role handles calls, patient check-in, scheduling, and coordination with staff.

The position is scheduled for 40 hours weekly, with daytime shifts from 7:30am to 4:00pm or 8:30am to 5:00pm, Monday through Friday, emphasizing accuracy, confidentiality, and customer service in a clinical setting.