Customer Service Specialist - Medical Equipment & Benefits

QUIPT HOME MEDICAL INC; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Quipt Home Medical is seeking a Customer Service Representative to serve as the primary contact for patients, caregivers, referrals, and commercial accounts. You will verify insurance, process orders, and provide information about products and services with a courteous, solution-oriented approach.

The role requires strong Microsoft Office skills, excellent communication, and the ability to handle complaints and inquiries efficiently in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Experience in clerical or customer service environment.
• Knowledge of Microsoft Office (Word, Excel) and general office skills.
• Strong communication and interpersonal skills.

Responsibilities

• Answer incoming calls and greet visitors with a professional demeanor.
• Verify insurance information and assist with billing/authorization where appropriate.
• Input customer orders and changes into the computer system in a timely manner.
• Maintain and organize patient files and delivery/pickup documentation.
• Resolve customer inquiries and complaints with courteous, effective problem solving.

Skills

Customer service

Office skills

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Quipt Home Medical is seeking a Customer Service Representative to serve as the primary contact for patients, caregivers, referrals, and commercial accounts. You will verify insurance, process orders, and provide information about products and services with a courteous, solution-oriented approach.

The role requires strong Microsoft Office skills, excellent communication, and the ability to handle complaints and inquiries efficiently in a fast-paced environment.