Healthcare Enterprise Account Manager - Growth & Retention

Spectrum, LLC; Cerritos (CA); On-site; USD 57,000 - 95,000; Full time

Job summary

Spectrum Business is seeking a Vertical Account Manager, Healthcare to proactively manage day-to-day relationships with enterprise healthcare accounts, protect and grow revenues, and identify new sales opportunities in the healthcare market.

This on-site role requires travel up to 30% and collaboration with Spectrum departments to resolve issues and ensure service excellence. A strong HIPAA background and a track record of quota attainment are essential.

Qualifications

• High school diploma or GED required.
• 5+ years of account management experience in healthcare or related field.
• Thorough understanding of HIPAA and compliance requirements.
• Proven ability to meet a $3,000 monthly revenue quota.
• Experience managing around 300 named accounts as an account manager.
• Proficiency with ICOMS/CSG or other billing systems.
• Strong verbal, written and interpersonal communication skills.
• Ability to travel up to 30 percent of the time to assigned territories.
• Valid and active State driver’s license with safe driving record.

Responsibilities

• Proactively manage an assigned module of healthcare enterprise accounts, ensuring client satisfaction and retention.
• Meet or exceed monthly revenue and sales quotas by nurturing relationships, securing renewals and identifying new opportunities within assigned accounts.
• Conduct regular face-to-face meetings and account reviews to assess needs, present solutions and secure additional business.
• Serve as a customer advocate, interfacing with Spectrum departments to resolve issues, answer questions and maintain high service standards.
• Maintain and update internal databases with accurate client information and contract details for regulatory tracking as needed.
• Establish and monitor internal procedures to support assigned accounts and assist with collections when necessary.
• Stay informed about service pricing, processes and promotions by completing required training sessions.
• Attend sales meetings and training programs to enhance knowledge and skills.

Skills

Account management

HIPAA compliance

CRM systems

Communication skills

Travel readiness

Driver's license

Education

High school diploma or GED

Bachelor’s degree

Tools

ICOMS/CSG

Salesforce

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Spectrum Business is seeking a Vertical Account Manager, Healthcare to proactively manage day-to-day relationships with enterprise healthcare accounts, protect and grow revenues, and identify new sales opportunities in the healthcare market.

This on-site role requires travel up to 30% and collaboration with Spectrum departments to resolve issues and ensure service excellence. A strong HIPAA background and a track record of quota attainment are essential.