Healthcare Dining Services Manager - Patient Experience

Compass Group, North America; Jackson (MS); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Healthcare company, is seeking a Patient Services Manager to oversee our patient dining operations in an acute care hospital setting. The role emphasizes hospitality, customer service, and team leadership to enhance patient experience.

Relocation assistance is offered; candidates must be willing to relocate to the Charleston area. Healthcare experience is not required, but strong hospitality background and leadership are essential.

Qualifications

• Strong hospitality and customer service background with leadership experience.
• Food service management experience preferred; hospitality leadership welcomed.
• Associate degree with one year of food service or related experience; or a bachelor’s in food service management or related field.
• Strong communication, organization, and problem-solving skills.
• Comfortable using Microsoft Office and learning patient dining technology.
• ServSafe certification desirable; CDM, DTR, or RD credentials a plus.

Responsibilities

• Lead daily patient dining operations, ensuring meals are accurate, timely, and delivered with excellent service.
• Hire, train, coach, and develop a team focused on creating a positive patient experience.
• Partner with clinical teams to meet patients’ dietary needs, preferences, and prescribed diet requirements.
• Drive patient satisfaction through team engagement, service follow-up, and continuous improvement.
• Maintain food safety, sanitation, confidentiality, and regulatory standards.
• Participate in patient satisfaction initiatives, department meetings, and facility quality improvement programs.

Skills

Hospitality leadership

Food service management

Communication skills

Problem solving

Team development

Training and coaching

Microsoft Office

Food safety knowledge

ServSafe certification

Credentials (CDM/DTR/RD)

Education

Associate degree with 1 year of food service experience

Bachelor’s degree in food service management or related field

Job description

Morrison Healthcare, a Compass Healthcare company, is seeking a Patient Services Manager to oversee our patient dining operations in an acute care hospital setting. The role emphasizes hospitality, customer service, and team leadership to enhance patient experience.

Relocation assistance is offered; candidates must be willing to relocate to the Charleston area. Healthcare experience is not required, but strong hospitality background and leadership are essential.