Healthcare Desktop Support Technician – On-Call

University Hospitals

Cleveland (OH)

On-site

USD 45,000 - 65,000

Full time

2 days ago

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Job summary

University Hospitals in Cleveland is seeking a Desktop Support Administrator to provide direct end‑user endpoint support, install and troubleshoot Windows PCs, laptops, tablets, and printers, and work closely with the IT teams to keep the computing environment stable.

Responsibilities include resolving Help Desk tickets, maintaining Remedy records, documenting procedures, and participating in a 24/7 on‑call rotation.

Qualifications

High school diploma or GED required; associate degree in IT preferred.
1+ year experience with PC hardware/software and MS operating systems.
Healthcare environment experience preferred.
Detail-oriented, team player with strong communication skills.

Responsibilities

Resolves problems identified via Help Desk tickets and provides end‑user support.
Supports UH approved PC software/hardware; covers PCs, laptops, tablets, and printers.
Installs and supports Windows OS and Microsoft applications.
Develops and maintains technical documentation for PC software/hardware installation procedures.
Maintains problem tracking in Remedy or similar tool.
Analyzes and improves end‑user productivity in endpoint computing.
Executes project tasks: tests, implementations, trainings, and documentation.
Participates in 24/7 on‑call rotation; occasional night/weekend work.

Skills

PC hardware

Windows OS

MS Office

Troubleshooting

Customer service

Documentation

Education

High School Diploma

Associate degree in IT

Tools

Remedy

Job description

Responsibilities include resolving Help Desk tickets, maintaining Remedy records, documenting procedures, and participating in a 24/7 on‑call rotation.

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