Desktop & User Support Technician - 24/7 On-Call IT

University at Buffalo; Town of Amherst (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

The University at Buffalo's Jacobs School of Medicine and Biomedical Sciences IT unit seeks a Desktop Support / User Support Technician. You will be the primary contact for PC hardware, networking, and application issues for students, faculty, and staff, performing issue determination, ticket logging, escalation as needed, and direct operational support.

This is a full-time, in-office role with core hours 8:30 a.m. to 4:30 p.m., Monday to Friday, located at 955 Main Street.

Qualifications

• Bachelor's degree in related field or professional certification with 1–2 years of related experience.

Responsibilities

• This position is the primary contact for issue resolution related to PC hardware, networking, and applications for students, faculty, and staff.
• Performs issue determination, problem/incident logging, escalation as needed, and provides direct operational services.

Skills

Troubleshooting

Customer support

Communication

Time management

Education

Bachelor's degree in related field

Tools

MS 365

Zoom

Microsoft Teams

Panopto

SCCM

BOX

MS OneDrive

JAMF

Beyond Trust Bomgar

Windows 10/11

macOS

Job description

The University at Buffalo's Jacobs School of Medicine and Biomedical Sciences IT unit seeks a Desktop Support / User Support Technician. You will be the primary contact for PC hardware, networking, and application issues for students, faculty, and staff, performing issue determination, ticket logging, escalation as needed, and direct operational support.

This is a full-time, in-office role with core hours 8:30 a.m. to 4:30 p.m., Monday to Friday, located at 955 Main Street.