Healthcare IT Service Desk Analyst

UnityBPO; Albuquerque (NM); On-site; USD 42,000 - 65,000; Full time

Job summary

A healthcare IT company is seeking a Service Desk Analyst to provide first-line support to healthcare professionals and patients. You will resolve technical issues related to PC software and hardware and assist clients with their Electronic Health Record (EHR) usability. The ideal candidate should have a high school diploma and a strong customer service background. Excellent communication and problem-solving skills are essential. This position offers the opportunity to work in the rapidly growing healthcare industry.

Qualifications

• High School diploma or equivalent experience is required.
• Previous experience in a Customer Service environment is preferred.
• Ability to multi-task using multiple systems simultaneously.

Responsibilities

• Provide timely support via phone, email, or chat to clients.
• Resolve technical PC software and hardware problems.
• Assist with End-User Electronic Health Record (EHR) usability.

Skills

Customer service

PC operations

Problem-solving

Communication skills

Multi-tasking

Education

High School diploma or G.E.D.

Job description

A healthcare IT company is seeking a Service Desk Analyst to provide first-line support to healthcare professionals and patients. You will resolve technical issues related to PC software and hardware and assist clients with their Electronic Health Record (EHR) usability. The ideal candidate should have a high school diploma and a strong customer service background. Excellent communication and problem-solving skills are essential. This position offers the opportunity to work in the rapidly growing healthcare industry.