Healthcare Desktop & IT Support Specialist

Palomar Health; Escondido (CA); On-site; USD 39,000 - 58,000; Full time

Job summary

Palomar Health is seeking an Onsite Desktop Support Technician III to deliver day-to-day technical support for desktops, laptops, tablets, printers, and mobile devices in a healthcare setting. You will diagnose issues, document resolutions, and escalate where needed to keep operations running smoothly.

You should have a Bachelor’s degree or equivalent and at least 5 years in direct customer support, preferably in healthcare, with strong knowledge of Windows, Office, and basic networking.

Qualifications

• Bachelor's Degree or equivalent education.
• 5 years of direct customer support experience in a Help Desk or onsite role.
• Healthcare setting experience preferred.
• Valid Driver's License required.
• Proficient with MS Windows, Office suite, and basic networking.

Responsibilities

• Provide day-to-day desktop and device support for desktops, laptops, tablets, printers, and mobile devices.
• Diagnose and resolve hardware and software issues with minimal supervision.
• Install and configure software and operating systems; document resolutions.
• Coordinate onsite moves/adds/changes and escalate when needed.
• Maintain strong communication with users and sustain service levels.

Skills

Customer support

Problem solving

Communication

Education

Bachelor's Degree or equivalent

Tools

MS Windows

Excel

Access

Word

PowerPoint

Email

Networking

Job description

Palomar Health is seeking an Onsite Desktop Support Technician III to deliver day-to-day technical support for desktops, laptops, tablets, printers, and mobile devices in a healthcare setting. You will diagnose issues, document resolutions, and escalate where needed to keep operations running smoothly.

You should have a Bachelor’s degree or equivalent and at least 5 years in direct customer support, preferably in healthcare, with strong knowledge of Windows, Office, and basic networking.