Onsite Support Tech III

Palomar UC San Diego Health; Escondido (CA); On-site; USD 39,000 - 58,000; Full time

Job summary

Palomar UC San Diego Health is hiring an Onsite Support Tech III to deliver day-to-day desktop support for desktops, laptops, tablets, printers, and mobile devices in Escondido, CA. The role requires a Bachelor’s degree with 5+ years of customer support experience, preferably in healthcare IT settings, and a valid driver’s license.

It is an onsite position under Palomar Health policies. The technician will install, configure, and update software, troubleshoot issues, coordinate upgrades, and

Qualifications

• Minimum education: Bachelor’s Degree or equivalent.
• Preferred: STEM degree.
• Minimum experience: 5 years direct customer support.
• Healthcare experience preferred: 7+ years in healthcare IT support.

Responsibilities

• Provide desktop, laptop, and mobile device support.
• Troubleshoot hardware and software issues and document resolutions.
• Install, configure, and update end-user software.
• Assist with equipment moves, adds and changes for end users.

Skills

MS Windows

Excel

Access

Word

PowerPoint

Internet

Email

Education

Bachelor's degree

STEM preferred

Job description

Onsite Support Tech III### Onsite Support Tech IIIApply: Escondido, CA: Full time: Posted Today: JR100654**Department:**Information Systems**Union:****Shift:**8-hour Shift - Day (United States of America)**Hours Per Pay Period:**80 **Salary Range:**$27.96 - $42.01 **Job Description:**Under the direction of Desktop Support Supervisor, the Onsite Desktop Support Technician III provides day-to-day routine and non-routine technical support and maintenance for desktops, laptops, tablets, iPads, printers, iPhones, scanners, telecom, and network systems including hardware, application software, operating systems and connectivity. Troubleshoots hardware and software issues and documents resolutions with minimal support while also repairing or replacing defective equipment with minimal support. Installs, configures, and updates end-user desktop and laptop software with minimal support, and systematically prioritizes and escalates issues when appropriate. Uses knowledge transfer forums to identify and resolve problems and contributes to all phases of desktop support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues, as well as performing equipment moves, adds and changes for end users. Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health. **Job Requirements** **Minimum Education:** Bachelor's Degree or equivalent combination of education and experience **Preferred Education:** Bachelor's Degree in STEM field **Minimum Experience:** 5 years of experience in direct customer support in a Help Desk or onsite computer technician role. **Preferred Experience:** Over 7 years' experience in a Healthcare organization directly supporting clinical and business employees **Required License:** Valid Driver's License **Preferred License:** Not Applicable **Required Certification:** Not Applicable **Preferred Certification:** Not ApplicableWe are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.