Onsite Support Tech III

Palomar Health; Escondido (CA); On-site; USD 39,000 - 58,000; Full time

Job summary

Palomar Health is seeking an Onsite Desktop Support Technician III to deliver day-to-day technical support for desktops, laptops, tablets, printers, and mobile devices in a healthcare setting. You will diagnose issues, document resolutions, and escalate where needed to keep operations running smoothly.

You should have a Bachelor’s degree or equivalent and at least 5 years in direct customer support, preferably in healthcare, with strong knowledge of Windows, Office, and basic networking.

Qualifications

• Bachelor's Degree or equivalent education.
• 5 years of direct customer support experience in a Help Desk or onsite role.
• Healthcare setting experience preferred.
• Valid Driver's License required.
• Proficient with MS Windows, Office suite, and basic networking.

Responsibilities

• Provide day-to-day desktop and device support for desktops, laptops, tablets, printers, and mobile devices.
• Diagnose and resolve hardware and software issues with minimal supervision.
• Install and configure software and operating systems; document resolutions.
• Coordinate onsite moves/adds/changes and escalate when needed.
• Maintain strong communication with users and sustain service levels.

Skills

Customer support

Problem solving

Communication

Education

Bachelor's Degree or equivalent

Tools

MS Windows

Excel

Access

Word

PowerPoint

Email

Networking

Job description

Department:Information SystemsUnion:Shift:8-hour Shift - Day (United States of America)Hours Per Pay Period:80Salary Range:$27.96 - $42.01Job Description:Under the direction of Desktop Support Supervisor, the Onsite Desktop Support Technician III provides day-to-day routine and non-routine technical support and maintenance for desktops, laptops, tablets, iPads, printers, iPhones, scanners, telecom, and network systems including hardware, application software, operating systems and connectivity.Troubleshoots hardware and software issues and documents resolutions with minimal support while also repairing or replacing defective equipment with minimal support.Installs, configures, and updates end-user desktop and laptop software with minimal support, and systematically prioritizes and escalates issues when appropriate.Uses knowledge transfer forums to identify and resolve problems and contributes to all phases of desktop support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues, as well as performing equipment moves, adds and changes for end users.Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.Job RequirementsMinimum Education: Bachelor's Degree or equivalent combination of education and experiencePreferred Education: Bachelor's Degree in STEM fieldMinimum Experience: 5 years of experience in direct customer support in a Help Desk or onsite computer technician role.Preferred Experience: Over 7 years' experience in a Healthcare organization directly supporting clinical and business employeesRequired License: Valid Driver's LicensePreferred License: Not ApplicableRequired Certification: Not ApplicablePreferred Certification: Not ApplicableWe are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.