Healthcare Desk-Side Tech | On-Site Support & 24/7

Healthtech Inc; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Nordic in the United States is seeking a Desk Side Analyst to install, manage, and support technology at assigned locations, collaborating with site leadership and hospital teams to deliver reliable, cost-effective IT solutions that enhance patient care.

You will participate in 24x7 operations, support on-call rotations, and help maintain inventories and vendor relations while translating IT concepts for non-technical users.

Qualifications

• Bachelor's degree and 3+ years in IT or related field
• Experience in healthcare IT is a plus
• Willingness to travel between supported sites

Responsibilities

• Assist with hardware support including computers, printers, scanners, phones, telehealth equipment
• Maintain accurate hardware inventories and spare parts
• Manage vendors to avoid disruption to clinical staff
• Ensure SLAs are met and report concerns to management
• Collaborate with biomed, project managers, relationship managers and application analysts
• Communicate IT concepts clearly to clinical staff and users

Skills

Verbal and written communication

Conflict resolution

Customer relationship building

Prioritization under pressure

Follow technical documents

IT fundamentals

Active Directory

Training others

Data analysis

Critical thinking

Cross-team collaboration

Onsite hardware support

Education

Bachelor's degree in Information Technology or related field

6+ years IT/Information Technology experience

Tools

Active Directory

Printer and device setup

Hardware inventory management

Job description

Nordic in the United States is seeking a Desk Side Analyst to install, manage, and support technology at assigned locations, collaborating with site leadership and hospital teams to deliver reliable, cost-effective IT solutions that enhance patient care.

You will participate in 24x7 operations, support on-call rotations, and help maintain inventories and vendor relations while translating IT concepts for non-technical users.