Desk-Side IT Support Engineer for Patient Care (On-Call)

Nordic Healthcare Group (NHG)

South Carolina

On-site

USD 65,000 - 85,000

Full time

11 days ago

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Job summary

Nordic Healthcare Group is seeking a Desk Side Analyst to install, manage, and support technology at a healthcare site in South Carolina. You will build trusting relationships with site leadership and end users while working closely with biomed, project managers, relationship managers and application analysts.

This role focuses on delivering cost-effective, standard technology solutions that enable exceptional patient care in a fast-paced environment.

Qualifications

Assist with technology installation, management and support in healthcare settings.
Build relationships with site leadership and end users to enable patient care.
Proactive in following standards, documenting procedures and training needs.

Responsibilities

Assist with hardware and device support including computers, printers, scanners, phones, and telehealth equipment.
Maintain accurate hardware inventories and coordinate with vendors to minimize disruptions.
Ensure SLAs are met and escalate concerns to management as needed.
Collaborate with other technology teams to ensure consistent user experiences.
Translate IT language for non-technical staff and document work instructions.