Healthcare Desk-Side IT Analyst — Patient Care Support

Nordic Global; Lima (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Nordic is seeking a Desk Side Analyst to support hardware, software, and telehealth equipment at assigned locations. You will build trust with site leadership and end users while coordinating with biomed, project managers, and other IT teams.

The role emphasizes cost-effective, standard technology solutions to enable high-quality patient care in a fast-paced healthcare environment. Travel between sites is required.

Qualifications

• Bachelor's degree required; 3+ years related experience or 6+ years related experience in Information and Technology.
• Must be able to lift hardware up to 50 pounds and stand/walk for most of shift.
• Willingness to travel between supported sites and provide 24x7 on-call support.

Responsibilities

• Assist with hardware support including computers, printers, phones, scanners, and telehealth equipment.
• Maintain accurate hardware inventories and document spare parts.
• Ensure SLAs are met and escalate issues to the manager as needed.
• Collaborate with technology teams to ensure consistent end-user experience across sites.
• Provide clear IT language translations for non-technical audiences.

Skills

Attention to detail

Verbal and written communication

Active listening

Prioritization under pressure

Following technical docs

Patient care privacy

IT fundamentals

Training others

Data analysis

Critical thinking

Cross-team collaboration

Education

Bachelor's Degree

Tools

Active Directory

Networking basics

Operating systems

Job description

Nordic is seeking a Desk Side Analyst to support hardware, software, and telehealth equipment at assigned locations. You will build trust with site leadership and end users while coordinating with biomed, project managers, and other IT teams.

The role emphasizes cost-effective, standard technology solutions to enable high-quality patient care in a fast-paced healthcare environment. Travel between sites is required.