Healthcare IT Desk-Side Specialist

Nordic Global; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Nordic Global is a Best in KLAS IT Services Firm serving healthcare, empowering providers to leverage technology and digital transformation. The role supports installation, management and end-user IT services at assigned locations to enable exceptional patient care in a fast-paced environment.

Expected collaboration with biomed, project managers, relationship managers and application analysts to deliver cost effective, standard technology solutions across sites.

Qualifications

• Bachelor's degree plus 3 years of related experience or 6 years of related experience.
• Experience in Information and Technology or pursuing related degree.

Responsibilities

• Assist with hardware support including but not limited to computers, printers, multifunction devices, document scanners, barcode scanners, phones, signature pads, tap badges, telehealth equipment etc.
• Supports a culture of quality and accountability by ensuring all work is completed according to standards in process and hardware solutions
• Be mindful of technology cost, budgetary concerns, and stewardship goals
• Ensure all SLAs are met or exceeded, report any concerns or challenges to manager immediately
• Be responsible for accurate hardware inventories of production equipment and spare parts
• Manage vendors when working in our facilities to ensure clinical staff is not interrupted by technology task
• Actively participate in larger technology team troubleshooting, planning discussions to ensure consistency in experience across the entire organization
• Assist in maintaining accurate work instructions and identifying training needs within the teams
• Provide constructive feedback as needed when opportunities for improvement present
• Communicate clearly in all settings being mindful of the attendees and intended message, often IT language requires translation

Skills

Communication

Active listening

IT fundamentals

Customer service

Problem solving

Hardware knowledge

Travel readiness

Education

Bachelor's Degree

Information Technology

Tools

Active Directory

Networking basics

Printers/Scanners

Job description

Nordic Global is a Best in KLAS IT Services Firm serving healthcare, empowering providers to leverage technology and digital transformation. The role supports installation, management and end-user IT services at assigned locations to enable exceptional patient care in a fast-paced environment.

Expected collaboration with biomed, project managers, relationship managers and application analysts to deliver cost effective, standard technology solutions across sites.