Healthcare Data Support Specialist (ROI & HIPAA Ready)

Datavant; Tennessee; Remote; USD 21.000 - 25.000; Vollzeit

Zusammenfassung

Datavant is seeking a customer service representative to handle telephone inquiries with precision and empathy in a healthcare-focused environment.

The role emphasizes accurate documentation, HIPAA compliance, and a strong attention to detail. You will work with a multi-line phone system and MS-Office, ensuring timely responses while upholding privacy and professionalism in all interactions.

Qualifikationen

• High school diploma or equivalent required.
• Experience with a multi-line phone system is required.
• Proficiency in MS-Office at an intermediate/advanced level is beneficial.

Aufgaben

• Answer and conduct business on the telephone with excellent customer service.
• Document all calls, inquiries and resolutions in the software systems.
• Review, research, resolve and respond to inquiries via telephone, email, or written correspondence.
• Follow department and site procedures and maintain productivity and quality standards.
• Maintain confidentiality and protect patient and staff information at all times.

Kenntnisse

Customer service

Multi-line phone system

MS-Office

Attention to detail

Organizational skills

Ausbildung

High school diploma or equivalent

Tools

MS-Office

Data entry systems

Jobbeschreibung

Datavant is seeking a customer service representative to handle telephone inquiries with precision and empathy in a healthcare-focused environment.

The role emphasizes accurate documentation, HIPAA compliance, and a strong attention to detail. You will work with a multi-line phone system and MS-Office, ensuring timely responses while upholding privacy and professionalism in all interactions.