Patient Records & ROI Specialist

Datavant; Virginia Beach (VA); On-site; USD 2,066,000 - 2,524,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Tuition Reimbursement

Paid Time Off

Growth Opportunities

Job summary

Datavant in Virginia Beach is seeking a Health Information Specialist to provide front desk support, process ROI requests, and manage medical records with HIPAA compliance. This patient‑facing role requires attention to detail, excellent communication, and the ability to multitask in a fast‑paced environment, with room for growth within the healthcare team.

Onsite schedule is Mon–Fri 8:00am–4:30pm EST, with benefits including health, dental, vision, a 401(k), paid time off, and tuition

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a patient‑facing, front desk environment.
• Detail-oriented with the ability to manage confidential information.
• Reliable, punctual, and professional.

Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

Skills

Customer service

Communication

Patient-facing

Detail oriented

Multitask

Independent work

Punctual

Data entry

Education

High School Diploma or GED

Job description

Datavant in Virginia Beach is seeking a Health Information Specialist to provide front desk support, process ROI requests, and manage medical records with HIPAA compliance. This patient‑facing role requires attention to detail, excellent communication, and the ability to multitask in a fast‑paced environment, with room for growth within the healthcare team.

Onsite schedule is Mon–Fri 8:00am–4:30pm EST, with benefits including health, dental, vision, a 401(k), paid time off, and tuition