Healthcare Data CSR: Patient Records & Support

Datavant; Dover (DE); Presencial; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

Datavant, a healthcare data collaboration platform, seeks a detail-oriented customer service professional. You will handle phone inquiries, process information requests, and document interactions in internal systems while upholding HIPAA standards.

The role requires strong communication, organization, and MS Office skills, with training opportunities including a 90-day ROI certification. Vaccination requirements may apply depending on client and state regulations.

Formación

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept.
• Friendly, professional manner of communication. Strong customer service skills.
• Experience with multi-line phone system; proficiency in MS-Office.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and proofreading/editing.
• Ability to stay organized with strong attention to detail.
• Passing annual HIPAA examination.
• Must pass 90-day ROI Certification with 85% or higher.
• Vaccination requirements may apply; exemptions reviewed case-by-case.

Responsabilidades

• Answer and conduct business on the telephone with excellent customer service.
• Answering release of information related calls accurately and timely.
• Review, research, resolve and respond to inquiries via phone, email or written correspondence.
• Document calls, inquiries and resolutions in the software systems.
• Follow department and site procedures; meet productivity and quality targets.
• Maintain confidentiality and professional rapport with coworkers and management.
• Attend mandatory training and maintain attendance.
• Perform other duties as assigned.

Conocimientos

Customer service

Phone system proficiency

Attention to detail

Organization

Educación

High school diploma or equivalent

Herramientas

MS Office

Descripción del empleo

Datavant, a healthcare data collaboration platform, seeks a detail-oriented customer service professional. You will handle phone inquiries, process information requests, and document interactions in internal systems while upholding HIPAA standards.

The role requires strong communication, organization, and MS Office skills, with training opportunities including a 90-day ROI certification. Vaccination requirements may apply depending on client and state regulations.