Healthcare CX Lead - Inspire Elevate Teams

Serenity Healthcare; Provo (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay based on experience

Covers 90% of medical, dental & vision

401(k)

PTO and paid holidays

Referral bonuses

Job summary

A Healthcare Organization in Provo, UT seeks a Customer Experience Supervisor. You will lead a team, ensuring excellent patient support, while developing your team through coaching and performance metrics. Ideal candidates have over a year of supervisory experience in customer service, a passion for helping others, and the ability to remain calm under pressure. This role offers competitive pay, 401(k) options, and premium benefits, including extensive health coverage and generous PTO.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people — patients and teammates.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support.
• Coach with intention — accountability, honest feedback, personal growth.
• Handle escalations with empathy and solutions-first thinking.

Skills

Supervising customer service teams

Clear communication

Decision-making

Problem-solving under pressure

Motivating a team

Job description

A Healthcare Organization in Provo, UT seeks a Customer Experience Supervisor. You will lead a team, ensuring excellent patient support, while developing your team through coaching and performance metrics. Ideal candidates have over a year of supervisory experience in customer service, a passion for helping others, and the ability to remain calm under pressure. This role offers competitive pay, 401(k) options, and premium benefits, including extensive health coverage and generous PTO.