Customer Experience Operations Lead

Serenity Healthcare; Houston (TX); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health, dental, and vision coverage (90% employer-paid)

401(k) retirement plan

Paid time off: 10 days (15 after first year) + 10 paid holidays

Ongoing leadership development and advancement opportunities

Job summary

A healthcare service provider in Houston, TX is seeking a hands-on leader to oversee daily operations in a fast-paced, customer-centric environment. This role requires 3+ years of leadership experience with a focus on team performance and quality service. Responsibilities include managing staffing, workflows, and key performance metrics. Comprehensive training is provided for candidates with a commitment to operational excellence. Competitive benefits include a starting salary of $90,000+, health coverage, and paid time off.

Qualifications

• 3+ years of leadership or management experience in relevant fields.
• Proven ability to manage team performance and day-to-day operations.
• Strong communication skills to lead and coach effectively.

Responsibilities

• Own daily operations in a customer-facing, high-volume environment.
• Lead, coach, and develop a team while driving accountability.
• Track, analyze, and improve key performance metrics.

Skills

Leadership in customer service

Effective communication

Problem-solving skills

Organizational skills

Job description

A healthcare service provider in Houston, TX is seeking a hands-on leader to oversee daily operations in a fast-paced, customer-centric environment. This role requires 3+ years of leadership experience with a focus on team performance and quality service. Responsibilities include managing staffing, workflows, and key performance metrics. Comprehensive training is provided for candidates with a commitment to operational excellence. Competitive benefits include a starting salary of $90,000+, health coverage, and paid time off.