Customer Experience Supervisor

Serenity Healthcare; Provo (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay based on experience

Covers 90% of medical, dental & vision

401(k)

PTO and paid holidays

Referral bonuses

Job summary

A Healthcare Organization in Provo, UT seeks a Customer Experience Supervisor. You will lead a team, ensuring excellent patient support, while developing your team through coaching and performance metrics. Ideal candidates have over a year of supervisory experience in customer service, a passion for helping others, and the ability to remain calm under pressure. This role offers competitive pay, 401(k) options, and premium benefits, including extensive health coverage and generous PTO.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people — patients and teammates.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support.
• Coach with intention — accountability, honest feedback, personal growth.
• Handle escalations with empathy and solutions-first thinking.

Skills

Supervising customer service teams

Clear communication

Decision-making

Problem-solving under pressure

Motivating a team

Job description

Overview

Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity. If you've ever wanted a career that truly makes a difference — one where your leadership directly impacts people's lives — Serenity Healthcare is where your next chapter starts. We're transforming what mental wellness feels like, and we're looking for leaders who want to be part of something meaningful. No Healthcare Experience? Perfect. We don't hire for medical expertise — we hire for heart, drive, and leadership. If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We'll teach you everything else.

Position

Customer Experience Supervisor | Provo, UT

As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone — calm, compassionate, organized, and confident. You'll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for.

What You'll Do

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

What You Bring

• 1+ year experience supervising customer service teams
• Experience in a call center environment is a strong plus
• Passion for helping people — patients and teammates
• A track record of hitting goals and improving performance
• Clear, confident communication and strong decision-making
• Ability to stay cool under pressure and adapt quickly when needed
• A results-driven mindset with a focus on continuous improvement

Why You\'ll Love Working Here

• A culture built on excellence, growth, and genuine impact
• Competitive pay based on experience
• Serious career growth in a rapidly expanding organization
• Premium benefits: We cover 90% of medical, dental & vision
• 401(k) because your future matters
• 10 PTO days + 10 paid holidays (15 PTO days after your first year!)
• Referral bonuses for bringing more talented people into our mission

Who We Are

Serenity Healthcare empowers patients using innovative, FDA-cleared technology and evidence-based treatments that help people reclaim their lives — especially when other options haven\'t worked. Our mission is hope, healing, and real results.

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.