Patient Experience Supervisor — Lead with Impact

Serenity Healthcare; Farmers Branch (TX); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Competitive pay based on experience

90% coverage of medical, dental & vision

401(k) plan

10 PTO days + 10 paid holidays

Referral bonuses

Job summary

A healthcare organization in Farmers Branch is seeking a motivated Customer Experience Supervisor to lead a team delivering exceptional patient support. You will be responsible for coaching team members, handling escalations with empathy, and driving performance through clear communication and metrics. Ideal candidates have experience in customer service environments and a passion for helping others. This dynamic role offers competitive pay and opportunities for career growth within a rapidly expanding organization.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people — patients and teammates.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support.
• Coach with intention — accountability, honest feedback, personal growth.
• Handle escalations with empathy and solutions-first thinking.

Skills

Leading teams

Coaching and mentoring

Communication skills

Problem-solving

Results-oriented mindset

Job description

A healthcare organization in Farmers Branch is seeking a motivated Customer Experience Supervisor to lead a team delivering exceptional patient support. You will be responsible for coaching team members, handling escalations with empathy, and driving performance through clear communication and metrics. Ideal candidates have experience in customer service environments and a passion for helping others. This dynamic role offers competitive pay and opportunities for career growth within a rapidly expanding organization.