Patient Experience Team Lead — Hybrid Care

knownwell; United States; Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Purpose-driven organization

Job summary

A healthcare start-up is seeking a hands-on Team Lead to oversee Patient Experience Coordinators. In this role, you will manage daily operations, coach team members, and ensure patients receive compassionate support. Suitable candidates should have patient support experience and strong communication skills. The organization offers a competitive salary and benefits while making a positive impact on patient care. Join this innovative team to drive improvements in patient experience.

Qualifications

• 3+ years of experience in patient support, call center operations, or medical office administration.
• 1–2 years of leadership or coaching experience preferred.
• Experience with scheduling, registration, insurance verification, and billing processes.

Responsibilities

• Lead, mentor, and support Patient Experience Coordinators.
• Manage daily operations including staffing and call volume monitoring.
• Serve as the escalation point for complex patient concerns.

Skills

Patient support experience

Leadership experience

Strong communication skills

Problem-solving skills

Organizational skills

Job description

A healthcare start-up is seeking a hands-on Team Lead to oversee Patient Experience Coordinators. In this role, you will manage daily operations, coach team members, and ensure patients receive compassionate support. Suitable candidates should have patient support experience and strong communication skills. The organization offers a competitive salary and benefits while making a positive impact on patient care. Join this innovative team to drive improvements in patient experience.