Healthcare CS Supervisor: Lead Patient Advocates & Scheduling

Arsenault; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, prescription drug, dental and vision Insurance

Several life insurance plans

Paid Time Off

Wellness program

Student Loan Repayment Program

Mortgage Assistance Program

Retirement Programs

Pet Insurance

Job summary

A well-established healthcare organization in Phoenix, AZ is hiring a Customer Service Supervisor to oversee daily operations of the Customer Service pod. This role requires at least two years of customer service experience, basic skills in MS Word, Outlook, and Excel, and capability to type at 35 wpm. The ideal candidate will also participate in training and motivating staff, ensuring compliance with policies. The position offers several benefits, including medical insurance and paid time off.

Qualifications

• Two years of experience in office, hospitality, or customer service environment.
• Basic MS Word, Outlook and Excel skills.
• 35 wpm keyboard/typing speed.

Responsibilities

• Supervise day-to-day operations of the Customer Service pod.
• Schedule, train, and motivate Patient Advocates and Customer Service teams.
• Ensure compliance by implementing policies and procedures.

Skills

Customer service experience

MS Word

Outlook

Excel

Leadership

Job description

A well-established healthcare organization in Phoenix, AZ is hiring a Customer Service Supervisor to oversee daily operations of the Customer Service pod. This role requires at least two years of customer service experience, basic skills in MS Word, Outlook, and Excel, and capability to type at 35 wpm. The ideal candidate will also participate in training and motivating staff, ensuring compliance with policies. The position offers several benefits, including medical insurance and paid time off.