Customer Experience Supervisor

Serenity Healthcare; Farmers Branch (TX); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Competitive pay based on experience

90% coverage of medical, dental & vision

401(k) plan

10 PTO days + 10 paid holidays

Referral bonuses

Referral bonuses

Job summary

A healthcare organization in Farmers Branch is seeking a motivated Customer Experience Supervisor to lead a team delivering exceptional patient support. You will be responsible for coaching team members, handling escalations with empathy, and driving performance through clear communication and metrics. Ideal candidates have experience in customer service environments and a passion for helping others. This dynamic role offers competitive pay and opportunities for career growth within a rapidly expanding organization.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people — patients and teammates.
• A track record of hitting goals and improving performance.
• Clear, confident communication and strong decision-making.
• Ability to stay cool under pressure and adapt quickly when needed.
• A results-driven mindset with a focus on continuous improvement.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support.
• Coach with intention — accountability, honest feedback, personal growth.
• Handle escalations with empathy and solutions-first thinking.
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

Skills

Leading teams

Coaching and mentoring

Communication skills

Problem-solving

Results-oriented mindset

Decision making

Resilience

Job description

Overview

Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity. If you've ever wanted a career that truly makes a difference — one where your leadership directly impacts people's lives — Serenity Healthcare is where your next chapter starts. We're transforming what mental wellness feels like, and we're looking for leaders who want to be part of something meaningful.

No Healthcare Experience? Perfect. We don't hire for medical expertise — we hire for heart, drive, and leadership.

If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We'll teach you everything else.

Position

Customer Experience Supervisor | Las Colinas, TX

What You'll Do

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

What You Bring

• 1+ year experience supervising customer service teams
• Experience in a call center environment is a strong plus
• Passion for helping people — patients and teammates
• A track record of hitting goals and improving performance
• Clear, confident communication and strong decision-making
• Ability to stay cool under pressure and adapt quickly when needed
• A results-driven mindset with a focus on continuous improvement

Why You'll Love Working Here

• A culture built on excellence, growth, and genuine impact
• Competitive pay based on experience
• Serious career growth in a rapidly expanding organization
• Premium benefits: We cover 90% of medical, dental & vision
• 401(k) because your future matters
• 10 PTO days + 10 paid holidays (15 PTO days after your first year!)
• Referral bonuses for bringing more talented people into our mission

Who We Are

Serenity Healthcare empowers patients using innovative, FDA-cleared technology and evidence-based treatments that help people reclaim their lives — especially when other options haven't worked. Our mission is hope, healing, and real results.

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.