Healthcare Customer Support Specialist II

Abbott; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Career development

Free HIP PPO medical plan

Excellent retirement contribution

Tuition reimbursement

FreeU education benefit

Job summary

Abbott is seeking a Customer Support Specialist II to join the Customer Care Center in Illinois. You will provide responsive service via phone, voicemail, and email while collaborating with internal teams to resolve provider and sales inquiries.

The role emphasizes high-volume customer support, strong communication, and adherence to policy, with opportunities for professional growth within a global healthcare leader.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment.

Responsibilities

• Manage inbound and outbound customer contacts (phone, voicemail, email).
• Investigate and resolve questions, service issues and complaints; elevate high-priority concerns.
• Maintain knowledge of policies, structure, territory assignments, and sales initiatives; document improvements.
• Deliver accurate, professional service while meeting attendance and training requirements.

Skills

Communication

Problem solving

Organizational skills

Interpersonal skills

Team collaboration

Schedule adherence

Independence

Tech proficiency

Education

High School Diploma or GED

Job description

Abbott is seeking a Customer Support Specialist II to join the Customer Care Center in Illinois. You will provide responsive service via phone, voicemail, and email while collaborating with internal teams to resolve provider and sales inquiries.

The role emphasizes high-volume customer support, strong communication, and adherence to policy, with opportunities for professional growth within a global healthcare leader.