Healthcare Customer Support Specialist

Lincare Holdings Inc.; Wichita (KS); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Lincare Holdings Inc. in Wichita, KS seeks a customer service-oriented professional to handle inbound and outbound calls, educate customers on products and services, and verify physician orders.

The role includes documenting interactions, entering orders, and maintaining accurate demographic data. The position involves assessing needs for additional products or services, ensuring compliance with physician directions, and supporting a safe, efficient patient experience within a healthcare

Qualifications

• Must read and analyze documents such as patient orders.
• Effective communication with coworkers and patients alike.
• Assist with training of employees.
• Ability to calculate figures and amounts for frequency and doses dispensed.

Responsibilities

• Communicates with customers via inbound and outbound calls and calls generated by automated dialer system.
• Assesses customer needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Document analysis

Customer communication

Employee training

Numerical calculation

Instruction following

Education

High School Diploma / GED

Computer data entry

Licensing requirements by location

Job description

Lincare Holdings Inc. in Wichita, KS seeks a customer service-oriented professional to handle inbound and outbound calls, educate customers on products and services, and verify physician orders.

The role includes documenting interactions, entering orders, and maintaining accurate demographic data. The position involves assessing needs for additional products or services, ensuring compliance with physician directions, and supporting a safe, efficient patient experience within a healthcare