Healthcare Customer Support Specialist

Lincare Holdings Inc.; Livingston (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings Inc. is seeking a customer communications specialist in New Jersey. The role involves handling inbound and outbound calls to answer questions, assess needs, and ensure compliance with physician orders.

You will educate customers on products/services, document interactions, and update demographic information in the computerized system. Training other staff and accurate math related to dosing may be required.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Communication

Coworker communication

Training others

Mathematical calculations

Following instructions

Education

High School Diploma/GED

1–3 months related experience or training

Tools

Computerized record system

Job description

Lincare Holdings Inc. is seeking a customer communications specialist in New Jersey. The role involves handling inbound and outbound calls to answer questions, assess needs, and ensure compliance with physician orders.

You will educate customers on products/services, document interactions, and update demographic information in the computerized system. Training other staff and accurate math related to dosing may be required.