Healthcare Customer Support Specialist

externallincarecareers; Virginia (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training opportunities

Tuition reimbursement

Medical, dental, and vision coverage

Job summary

externallincarecareers is seeking a dedicated customer support associate in Minnesota to handle inbound and outbound calls, educate customers on products and services, and ensure accurate data entry and order processing. The role includes updating demographic information and supporting staff training.

Qualifications include a High School Diploma or GED, basic computer entry skills, and compliance with location licensing requirements.

Qualifications

• Customer service experience or entry-level training accepted.
• Computer data entry and accuracy required.
• Must meet location licensing requirements where applicable.

Responsibilities

• Answer questions and educate customers about products/services.
• Communicate with customers via inbound/outbound calls.
• Document calls in the records system and enter orders.
• Verify and update customer demographics in the system.
• Assist in training employees and support team communication.

Skills

Customer communication

Problem solving

Data entry

Training others

Dosage calculation

Education

High School Diploma / GED

Tools

Computerized records system

Order entry system

Job description

externallincarecareers is seeking a dedicated customer support associate in Minnesota to handle inbound and outbound calls, educate customers on products and services, and ensure accurate data entry and order processing. The role includes updating demographic information and supporting staff training.

Qualifications include a High School Diploma or GED, basic computer entry skills, and compliance with location licensing requirements.