Healthcare Customer Support Specialist

Lincare-085e31c; Tupelo (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Lincare in Tupelo, MS is seeking a customer service representative to communicate with patients, answer questions, resolve problems, determine ongoing product/service needs, and support compliance with physician direction.

You will handle inbound and outbound calls, assess needs, educate customers about products/services, document calls in the computerized record system, enter orders, and verify demographics. This role requires a high school diploma or GED and basic computer entry skills.

Qualifications

• Read and analyze documents such as patient orders
• Communicate effectively with coworkers and patients
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer communication

Documentation

Training others

Data entry

Education

High School Diploma or GED

1–3 months related experience or training

Tools

Computer systems

Job description

Lincare in Tupelo, MS is seeking a customer service representative to communicate with patients, answer questions, resolve problems, determine ongoing product/service needs, and support compliance with physician direction.

You will handle inbound and outbound calls, assess needs, educate customers about products/services, document calls in the computerized record system, enter orders, and verify demographics. This role requires a high school diploma or GED and basic computer entry skills.