Patient Care & Education Support Rep

Lincare-085e31c; Flowood (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare provides healthcare equipment and services; Flowood, MS is seeking a customer service associate to handle inbound and outbound calls, determine ongoing product/service needs, and support physician-directed care.

You will document calls, enter orders, verify demographics, and assist with training while ensuring accuracy and compliance in a patient-focused setting. This role offers growth opportunities and benefits within a healthcare environment.

Qualifications

• Read and analyze patient orders to determine needs
• Communicate effectively with coworkers and patients
• Assist in training employees
• Perform accurate basic math for frequencies and doses

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess customer need for products/services
• Assess customer compliance with physician orders
• Answer questions and provide customer education regarding products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in computerized records

Skills

Effective communication

Training others

Data entry

Reading patient orders

Education

High School Diploma or GED

Tools

Computer systems

Job description

Lincare provides healthcare equipment and services; Flowood, MS is seeking a customer service associate to handle inbound and outbound calls, determine ongoing product/service needs, and support physician-directed care.

You will document calls, enter orders, verify demographics, and assist with training while ensuring accuracy and compliance in a patient-focused setting. This role offers growth opportunities and benefits within a healthcare environment.