Healthcare Customer Support Specialist

Lincare Holdings Inc.; Pennsylvania; In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Lincare Holdings Inc. in Pennsylvania seeks a patient-focused representative who communicates with customers to answer questions, resolve problems, and determine ongoing and additional product/service needs while supporting physician-directed care.

You will handle inbound/outbound calls, educate customers on products/services, document calls, and verify and update records, ensuring accurate demographic data and compliant service delivery.

Competenze

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Mansioni

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Conoscenze

Customer communication

Reading & analyzing documents

Training employees

Numerical calculation

Follow oral/written instructions

Formazione

High School Diploma / GED

Descrizione del lavoro

Lincare Holdings Inc. in Pennsylvania seeks a patient-focused representative who communicates with customers to answer questions, resolve problems, and determine ongoing and additional product/service needs while supporting physician-directed care.

You will handle inbound/outbound calls, educate customers on products/services, document calls, and verify and update records, ensuring accurate demographic data and compliant service delivery.