Healthcare Customer Support Specialist

Lincare; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Lincare in Austin, Texas is seeking a customer service specialist to communicate with customers, assess needs for additional products or services, and support adherence to physician orders. The role includes documenting calls, entering orders, and updating demographic information in the system.

The position focuses on answering questions, providing education about products/services, and ensuring accurate record-keeping to support compliant care and timely order processing.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Lincare in Austin, Texas is seeking a customer service specialist to communicate with customers, assess needs for additional products or services, and support adherence to physician orders. The role includes documenting calls, entering orders, and updating demographic information in the system.

The position focuses on answering questions, providing education about products/services, and ensuring accurate record-keeping to support compliant care and timely order processing.