Healthcare Customer Service Specialist

Lincare Holdings Inc.; Loves Park (IL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Lincare Holdings Inc. in Loves Park, IL is seeking a customer service representative to communicate with customers, answer questions, resolve problems, and support physician-directed product and service needs.

You will handle inbound/outbound calls, assess needs, process orders, maintain records, and ensure accurate patient information. The role emphasizes clear communication with coworkers and patients, training support, and adherence to instructions.

Qualifications

• Read and analyze patient orders
• Effectively communicate with coworkers and patients
• Help with the training of employees
• Calculate figures and amounts for frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and educates customers regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Customer communication

Education

Training others

Data handling

Education

High School Diploma

GED

1-3 months related experience

Computer data entry

Job description

Lincare Holdings Inc. in Loves Park, IL is seeking a customer service representative to communicate with customers, answer questions, resolve problems, and support physician-directed product and service needs.

You will handle inbound/outbound calls, assess needs, process orders, maintain records, and ensure accurate patient information. The role emphasizes clear communication with coworkers and patients, training support, and adherence to instructions.