Healthcare Customer Support & Education Specialist

Lincare; Middlebury (CT); Sur place; USD 24 000 - 32 000; Plein temps

Résumé du poste

Lincare in Connecticut is seeking a customer service representative to handle inbound and outbound calls, answer questions, and educate customers on products and services. The role focuses on assessing needs, ensuring compliance with physician orders, and updating records accurately.

Responsibilities include documenting interactions, processing orders, and maintaining current demographic information. The position is hourly paid, with a typical range reflecting experience and performance in a

Qualifications

• Must communicate clearly with customers and resolve questions efficiently.
• Ability to identify additional product or service needs during calls.
• Familiarity with physician directions and patient education basics.

Responsabilités

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and provides customer education on products/services.
• Documents calls in the record keeping system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.

Connaissances

Customer communication

Problem solving

Product knowledge

Medical customer service

Outils

CRM software

Description du poste

Lincare in Connecticut is seeking a customer service representative to handle inbound and outbound calls, answer questions, and educate customers on products and services. The role focuses on assessing needs, ensuring compliance with physician orders, and updating records accurately.

Responsibilities include documenting interactions, processing orders, and maintaining current demographic information. The position is hourly paid, with a typical range reflecting experience and performance in a