Healthcare Customer Support & Compliance Specialist

Lincare Holdings Inc.; Middlebury (CT); On-site; USD 35,000 - 42,000; Full time

Job summary

Lincare Holdings Inc. in Connecticut is seeking a customer-focused representative to handle inbound and outbound calls, answer questions, educate customers on products and services, and document interactions in the system.

The role involves reading and analyzing orders, accurate data entry, and ensuring licensing requirements are met for the location. You may assist in training colleagues and will occasionally lift up to 50 pounds as part of the job.

Qualifications

• Read and analyze patient orders and related documents.
• Communicate effectively with coworkers and patients.
• Assist in training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions with common sense.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products/services.
• Assess compliance with physician orders.
• Educate customers about products/services.
• Document calls in computerized record system.
• Enter customer orders into the system.
• Verify and update demographic information in records.

Skills

Read and analyze documents

Effective communication

Training assistance

Dose calculation knowledge

Following oral and written instruction

Education

High School Diploma/GED

Computer entry required

Licensing requirements

Job description

Lincare Holdings Inc. in Connecticut is seeking a customer-focused representative to handle inbound and outbound calls, answer questions, educate customers on products and services, and document interactions in the system.

The role involves reading and analyzing orders, accurate data entry, and ensuring licensing requirements are met for the location. You may assist in training colleagues and will occasionally lift up to 50 pounds as part of the job.