Customer Success Manager

Global Healthcare Services Inc; Boston (MA); Remote; USD 65,000 - 95,000; Full time

Job summary

Global Healthcare Services Inc. is seeking a dedicated Customer Success professional to manage a portfolio of accounts, drive adoption, and ensure renewals and expansions. You will work closely with sales, support, and product to deliver outcomes for customers.

Responsibilities include onboarding, quarterly business reviews, monitoring health, and identifying renewal and upsell opportunities, with a focus on reducing churn and expanding revenue. A reliable remote workspace is expected.

Qualifications

• 2+ years in customer success, account management or similar.

Responsibilities

• Run onboarding, check-ins and quarterly business reviews.
• Monitor account health and act on churn risks.
• Identify upsell and renewal opportunities.
• Relay customer feedback to product and sales.
• Build customer success plans with clear goals and milestones.
• Forecast renewals and report on retention and expansion revenue.
• Lead escalations and coordinate fixes across teams.

Skills

Customer Success

Account Management

Communication

Tools

Gainsight

HubSpot

Salesforce

CRM

Job description

Global Healthcare Services Inc | Full time

You will be the main point of contact for a book of 40–80 accounts, owning outcomes after the sale. Success means customers who adopt the product fully, renew on time and refer others. You will work closely with sales, support and product.

Own the post-sale relationship with a portfolio of customers, driving adoption, retention and growth.

Responsibilities

• Run onboarding, check-ins and quarterly business reviews
• Monitor account health and act on churn risks
• Identify upsell and renewal opportunities
• Relay customer feedback to product and sales

Requirements

• 2+ years in customer success, account management or similar
• Strong written and verbal communication
• Comfortable with CRM and support tools
• Reliable remote workspace and internet

Additional responsibilities

• Build customer success plans with clear goals and milestones
• Forecast renewals and report on retention and expansion revenue
• Lead escalations and coordinate fixes across teams

Nice to have

• SaaS or B2B background
• Experience with Gainsight, HubSpot or Salesforce
• Exposure to healthcare or regulated customers

Tools

CRM, Zoom, Slack, Notion, support platform