Healthcare Customer Success Manager — Growth & Impact

Regard; Houston (TX); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Annual performance bonus

Health benefits

PTO 18 days

Wellness budget

Team retreat

Sabbatical

Job summary

Regard is seeking a Customer Success Manager in the United States to own the full customer journey from onboarding to renewal and expansion. You will collaborate with implementation, sales, marketing and technical teams to ensure a world-class client experience.

You will work with clinical leadership in acute care settings and require experience with Epic or Cerner EHR integrations. This role reports to the Director of Customer Success and offers equity, annual bonus eligibility and strong

Qualifications

• 3+ years professional experience in healthcare customer success.
• Experience with inpatient Epic or Cerner EHR integrations in the past 2 years.
• Strong proficiency in Excel, analytics, and modeling.

Responsibilities

• Oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion.
• Establish clear retention goals and renewal milestones for the client Regard team to work toward
• Build and foster relationships with client leadership to position them as product promoters and champions so they can share the product's benefit and value across users and stakeholders
• Review and monitor customer user feedback and concerns and seek to improve all aspects of the customer experience
• Lead project progress tracking across internal development teams and client stakeholders to ensure timely and effective delivery
• Maintain a detailed understanding of Regard products and services, assist customers with questions and suggest the best solution for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Skills

Excellent communication

Excel proficiency

Healthcare customer success

Stakeholder management

Project coordination

Tools

Epic EHR

Cerner EHR

Job description

Regard is seeking a Customer Success Manager in the United States to own the full customer journey from onboarding to renewal and expansion. You will collaborate with implementation, sales, marketing and technical teams to ensure a world-class client experience.

You will work with clinical leadership in acute care settings and require experience with Epic or Cerner EHR integrations. This role reports to the Director of Customer Success and offers equity, annual bonus eligibility and strong